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How do i get my seller ratings improved even when i have not made any mistake in Shipping or Product quality?

My rating is going down without any reason. Please help if anyone knows the solution.
There is no way. It is on snapdeal mood. Even snapdeal does not know how seller rating will improve. All its statistics and metrics are wrongly calculated. Overnight they bring new metrics without informing us
if ur rating is going down . beware ... as snapdeal wil deactive ur account of ur rating is below 3 ....

the rating goes down when any customer raised any return/complaint....and u didint ship the product faster

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