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Highlighting of Issues
A mail has been sent to Flipkarts Seller Ecosystem with the following content :

‪We thank you for your kind hospitality and a warm reception at Flipstar in Ahmedabad.

Please note a few points mentioned during the event :

There is no FA in Gujarat
Existing FAs are creating more problems when we try to avail their services
No promotions or visibility is given to non-fa products
Without multiple FA, GEO tagging is failing.

We require a dedicated seller support executive or system for our local problems which are not being solved on timely basis. The same is required on high priority.

Ekart has a big issues of manifests. Cancelled orders are being automatically removed from manifests.

TDS issue has been solved due to cooperation of flipkart with GOI

We want sellers to be a part of your policy making. Currently your policies are very biased. Many of the policies are also prejudicious to a few selected vendors.
Also, any policy which may have a financial impact on a seller is being forced upon a seller. Such policies need to be worked out in a better way to maintain our trust in Flipkart.

We want you to reintroduce the Contact Customer system in case of returns. This will help both of us in reducing returns.

We request you to hold a Seller Ideas Forum in each city where top executives hold meets and take ideas from sellers to increase business.

We look forward to your active support and leadership to attend to the above issues in the utmost priority and in a timebound manner


We request fellow members to give us suggestions on what issues need to be highlighted. We shall give you a follow up on your suggestions.

We are also starting a same thread for other marketplaces.
[-] The following 1 user says Thank You to KGA for this post:
  • roshan.imusti
Dear team,

I would also like to highlight the fact that the rating policy on Flipkart is much worse than any other website a seller should not be have having negative rating regarding a product product quality or shipping related 

As a  as there is a special rating option given to customers to rate the product that feedback should be mentioned over there and not at the sellers feedback 

The policy should be more like Amazon where the customer can rate on services, packaging etc

 If a customer can judge the product is fake and give us a negative rating even we have a proof that our product is not fake in this case seller support team has no way of rectifying this issue please advice 

Thank you

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