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amazon account suspended
Dear all,

our account on Amazon got suspended because of defect rate.

How can we open it again?

Kindly suggest solution ,as amazon block our account since 2month ago.
Why has it been blocked?

Sent from my iPhone usring AIOVA
(05-08-2016, 11:34 AM)Kush Agarwal Wrote: Why has it been blocked?

Sent from my iPhone usring AIOVA
Kindly find below,a mail had received by amazon.

Greetings from Amazon.

We are writing to inform you that we have removed your selling privileges, cancelled your listings, and placed a temporary hold on any funds in your seller account. Any new selling accounts you open will be closed.

We took this action because your order defect rate (ODR) does not meet Amazon’s performance target of less than 1%. The ODR metric is based on A-to-z Guarantee claims, negative feedback, and chargebacks.

Your performance metrics and previous notifications are available in the Customer Metrics section of your seller account ( Reviewing your metrics may help you identify where your performance has fallen short of our standards.

We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your seller account.

After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write to

Before we can consider reinstatement of your selling privileges, you must provide us with a detailed account of the steps you will take to meet our performance standards in the future. We will then review your plan of action and determine whether to reinstate your selling privileges.

For information on creating and submitting your plan of action, search for "Appeal the Removal of Selling Privileges" in Seller Central Help.

We look forward to hearing from you.


Seller Performance Team
dear all,

my amazon account is suspended for Address "Inauthentic Item" complaints.plz guide me

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